This Refund Policy applies to digital credit packs and subscription plans purchased on Cordia.
1. Digital nature of the service
Credits and membership benefits are digital goods delivered immediately to your account. Once credits are spent on messaging or premium actions, the service has been rendered.
2. Unused credits
If you purchased credits by mistake and have not used them, contact support within 14 days of purchase. We may refund unused packs after fraud review.
3. Spent credits
Credits already used for messages, unlocks, or other paid actions are non-refundable.
4. Subscriptions
You may cancel a recurring plan at any time to stop future billing. Credits already granted for the current period remain available; we do not pro-rate partial periods unless required by law.
5. Chargebacks
Please contact support before filing a chargeback. Unjustified chargebacks may result in account suspension. We keep purchase records and chat audit logs for dispute resolution.
6. Contact
Email: [email protected]